Return, Refund & Cancellation Policy

Return, Refund & Cancellation Policy

We want you to love every product you buy from us. If something isn't right with your order, we're here to make it right quickly. This page covers everything you need to know about returns, refunds, cancellations, and delivery issues.

How to Reach Us

Email hello@ashbabotanics.com within 48 hrs of delivery with your concern. Our customer delight team will review and respond within 24–48 hours, depending on the type of issue (see timelines below).

1. Reporting an Issue With Your Order

For any of the three issue types below, please write to us within 48 hrs of your delivery date with the following on hand — this lets us resolve things fast:

  • Order ID

  • Invoice copy (hard or soft)

  • Details of your request or complaint

  • Supporting images (and video, for damage claims) — including the outer package label and, where relevant, the batch number printed near the MRP/crimp of the product

Wrong Item Delivered / Item Missing From Package

Email us the details above within 48 hrs of delivery, along with clear images of the product(s) received and the label on the outer package. We'll address your query within 24 hours of receiving all the details.

Damaged or Leaked Item

If a product arrived leaking or damaged in transit, email us the details above within 48 hrs of delivery, along with images or video showing the damage and the batch number near the MRP/crimp. We'll address your query within 24 hours of receiving all the details.

Product Quality Concerns

If you have a concern about product quality, email us the details above within 48 hrs of delivery, along with images of the product and the batch number near the MRP/crimp. We'll review and respond within 24–48 hours.

2. Cancelling an Order

You can cancel your order free of cost any time before 2pm the next day, by emailing hello@ashbabotanics.com. Orders are dispatched the next day at 2pm, so changes aren't possible after that point.

  • Once an order is dispatched, it cannot be cancelled.

  • If you cancel after your order has already been dispatched, both the forward shipping fee and the return shipping fee will be charged to you.

  • Alternatively, you may simply refuse the parcel at the time of delivery — the order will not be returned once it has been accepted.

3. Returns

Conditions for a Valid Return

  • The product must be returned within 5 days of receipt.

  • We only accept unopened returns with the seal intact and in the original packing materials, so the item travels safely back with our delivery partner.

  • A return pickup charge of ₹100, or the actual shipping fee (whichever is higher), applies to all returns.

  • Once picked up, we'll verify the product before initiating your refund.

  • Pickup is scheduled within 2–4 business days of us confirming your return.

  • Free gifts and promotional merchandise are not covered by this return policy.

  • We reserve the right to decline return requests we determine to be fraudulent.

  • This policy applies only to products purchased directly from ashbabotanics.com.

Items That Cannot Be Returned or Exchanged

  • Used or altered products

  • Products damaged after delivery (i.e. not damaged in transit)

  • Requests raised after 3 days of order delivery, even in case of wrong item or missing product.

  • Products purchased during a sale

How Do I Send the Product Back?

No need to worry about logistics — once your return is confirmed, we'll send you simple instructions for safe packing and pickup.

4. Refunds

We process refunds within 3 working days of receiving the returned product at our facility. The refund amount (less shipping and handling charges) is issued as a store gift coupon of equivalent value, redeemable on ashbabotanics.com.

Cash refunds are not issued under any circumstances.

5. Delivery Issues

Non-Delivery of Products

If your order doesn't arrive as indicated by the courier's SMS updates, please write to us within 48 hours of receiving the delivery confirmation SMS. We can't guarantee resolution for non-delivery complaints raised after this 48-hour window.

Order Returned Due to Incorrect Address or Recipient Unavailability

If our courier partner is unable to deliver your order because of an incorrect shipping address or because they couldn't reach you (by phone or email), the package is returned to us. In this case:

  • ₹100 or the actual shipping fee (whichever is higher) will be deducted from your refund.

  • If you'd prefer we reship the package instead, the reshipping fee will apply.

 

Prices, policies, and other information on this website are subject to change without notice.