FAQs

General FAQs

1. What is Ashba Botanics?
   Ashba Botanics is India's first curly and wavy hair care brand, founded by Asha Barrak. It focuses on creating products tailored to the Indian climate, hair types, and textures, promoting natural and healthy hair care.

2. Who is the founder of Ashba Botanics?
   The brand was founded by Asha Barrak, who created it to address the challenges of managing curly and wavy hair.

3. Are Ashba Botanics products suitable for all hair types?
   While some products, like the Shampoos and Conditioner, can be used by all hair types, most of the range is designed for naturally wavy, curly, or coily hair.

4. Will your products make straight hair curly?
   No, Ashba Botanics products cannot alter your natural hair texture. They are formulated to enhance and define natural waves and curls.

5. Are Ashba Botanics products safe?
   Yes, all products are free of harmful chemicals like sulfates, silicones, parabens, and 1000+ more and are formulated to be safe for hair and scalp.

6. Do you offer guidance for using your products?
   Yes, the website includes "How-to Videos" and curl care advice to help customers use the products effectively.

Ordering & Shipping FAQs

Do you ship internationally?
Yes, Ashba Botanics only ships to 60+ countries & India. You can check our international website www.global.ashbabotanics.com. 

What should I do if I face payment issues?
If your transaction fails but the money is debited, it will be refunded within 48 hours. Contact care@ashbabotanics.com for support.

What is your return policy?
For issues like defective or incorrect products, you can reach out within the stipulated time frame mentioned in the returns policy.

What is the average shipping time?
Shipping typically follows the timelines outlined in the shipping policy. Delivery times vary based on location.